Reception

The Health and Communtiy Services Sectors are a main employer or receptionists and adminstrative roles, with over approximately 60 000 people nationally engaged as receptionists in these sectors. Job prospects are good, with forecast 6% jobs growth over the next five years.

The Health Training Solutions initiative offers the Certificate II in Health Support Services (HLT21207) as an entry level qualification into the career framework and also as a multipurpose qualification for all health support employees who may specialise in later job roles.

The Certificate II in Health Support Services has 12 units to complete the full qualification in the Health Administration stream, and topics covered include:

► Infection Control
► Occupational Health and Safety
► Patient / Customer Service
► Responding to Challenging Behaviour
► Manual Handling
► Communication 
► Wordprocessing and Spreadsheet skills

All topics are also available as stand alone modules for private participants. A range of alternative electives are also available for participants interested in other support streams in hospital, aged care and community care settings.

The Certificate II in Health Support Services is available through the Work Skills Vouchers initiative for eligible participants, allowing eligible individuals and employees to undertake the program for free. Please refer to the Support Programs section for further information.

Express your interest in any of the course programs and one of our consultants will contact you to discuss support programs which may be available to you and our flexible course fees and payment plans.